I don't know it anyone else has ever experienced this problem, but it is something that can cost you dearly and needs to be addressed. Yesterday, while attempting to upgrade my starting rotation before the upcoming transaction deadline, I released three relievers off my roster to create available cash for the pitcher I wanted to take off the waiver wire. However, after making the necessary roster moves, when I clicked the red box next to the name of the pitcher I wanted off the waiver wire, the sim wouldn't let me draft him even though I had enough cash to cover for the desired pitcher and would have stll had more than 1,200 innings on my roster. I submitted a ticket and received an email stating that my ticket had been "upgraded to the appropriate department for further review"
With this in mind, I have two questions: (1) has anyone else ever experienced this problem? and (2) what does it mean when a ticket is "upgraded"?