Posted by tarvolon on 4/23/2013 8:11:00 AM (view original):
Posted by emy1013 on 4/23/2013 12:12:00 AM (view original):I disagree with both of you here. Should a ticket be handled the same as far as courtesy goes? Of course. Should a ticket be handled the same as far as information goes? Certainly not. A brand new coach would likely see as helpful an answer that older coaches see as patronizing. The veteran coach isn't going to want some comment on general strategy copied from the player's guide but an explanation of why a previously effective strategy is no longer (and in this case, I do think built-in randomness is an acceptable answer).
Posted by milwood on 4/22/2013 9:50:00 PM (view original):I absolutely agree with this. A ticket should be handled equally whether a coach has played one game or ten calendar years. Shouldn't matter. But we all know that it does matter. There are certain coaches who totally have Seble's ear and seem to have an undue amount of influence with him. Not right. At all.
I recently had a similar experience except my player was a junior! I got the warning and upped his SH minutes from 0 to 5 and he still flunked. I know this is my fault since he flunked as a sophomore too.
Okay, so I don't mean to jump on the negative bandwagon here, but what would have been an acceptable response? It sounds to me like you want them to not only apologize for their egregious error, but to reinstate your player. I don't think CS researches how long someone has been a paying customer, nor should they. A newb deserves the same amount of courtesy as a veteran (maybe even a little bit more). Unfortunately, it seems like that level of courtesy is virtually non-existent.
Now of course CS doesn't need to do research to figure out what type of coach they're dealing with. But I think the level of detail provided in asking the question is usually a good guide to which kind of answer is more helpful.
Actually, your answer is what I had in my head, just didn't express it as eloquently as you did. I should have been more clear when I posted that, but this is pretty much what I meant. When I said a ticket should be handled equally, I meant courtesy-wise. And the detail provided should give CS a reason to answer some tickets a little more in-depth than others.
I guess what I was trying to say was, given two identical tickets, CS should probably be providing two identical answers. Give a detailed ticket versus a generic ticket, then yes, the detailed question should get a more detailed answer. So I think we're in agreement here, you just spelled it out a lot better than I did.